🛍️ Return & Exchange Policy
At Bugs & Lola, we care about your satisfaction and strive to deliver high-quality kidswear every time. If something isn’t quite right, we’re here to help — within the scope of our simple and transparent policy.
📦 Warranty Period
We offer a 3-day return or exchange window starting from the day your order is delivered. After this period, we are unable to process any return or exchange requests.
🔁 Eligibility for Return or Exchange
You may request a return or exchange only if:
- We sent the wrong size or the product was manufactured incorrectly
- You received a different color or item than what you ordered
Please note: We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection by the buyer, or general wear and tear.
🚚 Delivery Charges
- Return or exchange delivery costs will be paid by the buyer
- We recommend using a reliable courier service with tracking
📝 How to Request a Return or Exchange
- Contact our support team within 3 days of delivery
- Share your order number, issue details, and photos of the product
- Our team will verify and guide you through the next steps
⚠️ Important Notes
Refunds are not offered — only exchanges or store credit (if applicable)
Items must be unused, unwashed, and in original packaging
We reserve the right to reject any request that does not meet our policy criteria
Need help?
For any questions, feel free to reach out via our Contact Us page or email us at support@bugsnlola.com.
Let’s keep fashion fun, fair, and worry-free 💛