🧠 Frequently Asked Questions (FAQs)

All our leather items are made to order. This means that once you place your order, we begin crafting your piece just for you. Each item is carefully handmade with attention to detail, ensuring quality and uniqueness. Please allow a little extra time for production before shipping.

We offer free shipping within Karachi. For all other cities across Pakistan, we deliver with a flat shipping fee of Rs. 250. Our goal is to ensure safe and timely delivery to your doorstep, wherever you are.

We accept the following payment methods:

  • JazzCash

  • Bank Transfer

  • EasyPaisa

Please note: We require full payment at the time of placing your order, as all our items are made to order with care and precision.

  • Yes—shopping in our online store is safe and secure. We use trusted payment methods like JazzCash, EasyPaisa, and bank transfers, which are widely used and secure across Pakistan.

    We also take your privacy seriously. Your personal information is handled with care and is only used to process your order. For full details on how your data is managed,

Once you place your order, here’s what happens step by step:

  1. Order Confirmation: You’ll receive a confirmation message with your order details.

  2. Payment Verification: We verify your payment (JazzCash, EasyPaisa, or bank transfer).

  3. Production Begins: Since all our leather items are made to order, we start crafting your piece with care and precision.

  4. Quality Check: After production, your item goes through a final inspection to ensure everything is perfect.

  5. Dispatch: Your order is packed and shipped to your address.

  6. Delivery:

    • Karachi: Delivered in 5 to 7 working days

    • Other cities in Pakistan: Delivered in 7 to 8 working days

We’ll keep you updated throughout the process so you know exactly when your order is on its way!

Only our leather items are made to order. Other clothing items may be ready to ship, depending on availability. If an item is custom-made, it will be clearly mentioned on the product page.

Yes! For leather items, we can accommodate custom sizing or minor design adjustments. Just contact us before placing your order, and we’ll guide you through the process.

We do our best to match the product photos, but since leather items are handcrafted, slight variations in color or texture may occur. These small differences make each piece unique.

Because our leather items are made to order, we do not accept returns or exchanges unless the item is damaged or incorrect. Please double-check sizing and details before placing your order.

You can reach us via:

  • WhatsApp (number listed on our website)

  • Email (support@yourstore.com)

  • Instagram DM (@yourstorehandle) We’re happy to help with sizing, order updates, or any questions you have!